• The item arrived damaged, defective, or incomplete • You contact us within 24 hours of receiving the item • The item is unused and in original condition

• Change of mind • Incorrect design selection • Opened or used kits

If your item arrived damaged or something is missing, please contact us within 24 hours of receiving your order (Preferably Whatsapp). Include your order number and clear photos of the issue. We'll review it and get back to you as soon as possible.